Email is a great communication tool, but it is not a great tool for collaboration. By the very nature of email, the only people who benefit from the knowledge contained within them are the people on the trail. Since everyone in a company does not operate on a shared In-box, ideas and decisions will always lack a degree of perspective and creativity- and they will be less thorough.
When you are building knowledge that others can benefit from, working with clients and partners, or making decisions that affect other aspects of the company- a wiki is a perfect tool. Using this criteria, our subscribers have decreased their email traffic by over 30%! No more FYI emails, no more having to answer repetitive questions, and no more searching your email for a nugget of information that you know is trapped in an email somewhere...
The bottom line is that wikis give you the right tool for collaboration. Wikis are not a replacement for email- they are a replacement for a void that email was filling for us, temporarily. Organizations now have the perfect tool to improve both communication and collaboration. To see how BrainKeeper does this, sign up for a free trial.
