We have written about BrainKeeper being a great collaboration solution for your organization's collaboration strategy, but there are a number of easy things that you can do right now to ensure your wiki stays up to date and continues to be a valuable resource for everyone. Here are 5 things that you can do to update your enterprise wiki:
1. Put content where people will find it. This seems simple, but just dropping a wiki page into a Workspace might result in it being lost. Also, don't be afraid to put in the effort to change things around when you feel it is necessary. The extra time and effort that you spend to reorganize your content can make a huge difference.
2. Create "linkable" wiki pages. What this means is to take content that relates to many other topics, and dedicate a single page to it. This makes it easier for people to refer to more targeted information. For example, if you have a client that is also a partner, you may have details about that company in multiple pages. By putting all of the client/partner information into a wiki page by itself, anyone can link to that page to get all of the important details they need.
3. Combine similar pages, break up long ones. Often, multiple pages are created that are very closely related, have duplicate content, or naturally seem to fit together. Combining these into few pages will help you create a single 'authority' on a particular topic. The other side of this is that pages can become very long and cumbersome to read. Where there are natural sub-topics, you can create sub-pages so that people can better target the information they are looking for.
4. Understand and analyze to what you do. Often, valuable insights can be gained by thinking about what was removed, combined, moved or broken apart. This will help teach others about the best way to contribute information in the future, so that the process can essentially manage itself.
5. Engage people. Create a Forum to discuss ways in which you can better use your wiki. Or, discuss the features that you would like to see added to BrainKeeper to make it a better tool for you. You can even invite us to these conversations so that you can hear our perspective and thoughts about your ideas. You might be the source for our next great feature!
Want more tips, ideas, and best practices for your wiki? Just let us know, and we would be happy to help in any way we can.
