November 2008 Archives

A Perfect Example of Why Management Should Trust Their Staff

November 20, 2008
I am convinced that micro-management is responsible for much of the inefficiencies that occur within businesses. Employees don't feel trusted to accomplish tasks on their own, so they are not likely to feel empowered enough to innovate. Micro-managers have to work 70+ hours a week to take care of their job, along with everyone else on their staff. Executives (assuming they are not micro-managers themselves), see less getting done because their managers are exhausted and the staff isn't contributing what it could.

This is why I enjoy working at BrainKeeper. We use our enterprise wiki software extensively as our intranet, for all of our knowledge management, and as an extranet to interact with our partners and vendors. We have found that our product really does foster collaboration and our employees feel empowered to contribute knowledge to help get things done and move the company forward. It is a great feeling to know the incredible benefits we can provide to an organization when it is implemented properly- which means that everyone is trusted to have full access to the wiki.

Many of our potential clients have some degree of concern over allowing their entire organization to have the ability to contribute whatever they want. We do have content restoration, audit trails for everything, permissions, etc.- but the truth is that the more open your wiki is, the better your result will be. Enhanced collaboration means more ideas from more people to solve more problems. Everyone is an expert in something, and everyone has something positive to contribute.

People want to help and they want to be a part of something successful. By giving your team an enterprise wiki- and trusting them to use it- you will be amazed at how much more productive you can be.

What is your Knowledge Contingency Plan?

November 17, 2008
Poor economic climates, such as the one we find ourselves in now, force businesses and organizations to cut back. Some organizations do this more intelligently than others, but in general, people are nervous. They could certainly be nervous about their own job- but consider that people could be losing resources from contracted or outsourced work, or losing support from people they depend on. These challenges are worrisome for management as well. It should be a major concern for your organization.

When you lose people, you lose the knowledge, expertise and experience that they brought to your company. You need a way to protect yourself from losing access to this information- you need a Knowledge Contingency Plan. An enterprise wiki is an easy solution to this problem. You can set one up in minutes, and store your most critical documents, decisions, answers and ideas- all in a single system.

You are going to be asked to do more with less.  Make sure you have the resources you need to keep working on your critical projects. If you need help to create a Knowledge Contingency Plan, we have the tools to help you- contact us today!