One of the most important things to us is to make sure that our subscribers are kept very well informed when we release new features.  But we wanted to do more than just provide a notification and a summary of what is new- we wanted to describe why the new features we develop are valuable, and show how they contribute to enhancing collaboration within the Enterprise Wiki.

In addition, for new subscribers, we wanted to highlight tips, use cases, and highlight specific features to ensure that everyone is getting everything they need out of BrainKeeper.  The more you know what is available, the easier and more powerful the Enterprise Wiki becomes for an organization.

Lastly, we wanted to make sure people took advantage of the thoughts and perspectives that are expressed in our Enterprise Collaboration Blog.  We aim to post about relevant opinions, research, news, methods, and updates to everything having to do with enterprise collaboration and knowledge management (as well as keep you updated as to what we are doing, like this post...).

So, to address all of these areas, we have published the first BrainKeeper Enterprise Collaboration Newsletter.  You can access the latest issue on our website, and sign up to receive it as well.  We invite you to subscribe if you have not already, and as always- we would love to hear what you think.

When we started BrainKeeper, it was of critical importance to us to create a company that would be transparent in all aspects of the business where we felt our clients could help us.  Also, being a Software-as-a-Service company, it is essential that the value of our product be evident and obvious every single month.  Having to prove ourselves every month keeps us hungry, and being transparent makes the relationship with our clients more like a partnership than a vendor and a client.

We actively work with our clients to define new features and functionality.  When someone has a great idea, they get the benefit of having a seat at the product development table to make sure the feature meets with their needs, while our product managers can ensure that the overall product vision is kept intact.  When our employees get to hear directly from the people who use our system every day, and our clients get to hear how their ideas fit within the full product, both sides benefit enormously.

In addition to enhancement development, we also keep a full listing of Support Tickets that have been added by everyone in a company.  We don't try to hide our mistakes- we would rather get them out in the open so that they can be resolved quickly and completely.  The more people we have who help us diagnose and repair problems, the better the solution will be.

Seeing how defects are resolved and how enhancements are developed for BrainKeeper help us show our dedication to our clients.  There is nothing we love more than to hear about a client who has had great success because of an enhancement we were able to add that helped them get more value out of our product.